FAQs

TheOneGrow FAQs

Clear answers about ordering, delivery, payment, returns, warranty and local support in South Africa.

How long does delivery take?

For products that are in stock, delivery is normally completed within 3 working days after payment is confirmed. Courier disruptions, public holidays, remote-area routes or an incorrect address may cause delays.

What payment methods do you accept?

We accept Mastercard, Visa, American Express (AMEX), EFT, Payflex, Mobicred and Zapper. The payment options available for your order are displayed at checkout.

Can I collect my order?

Warehouse collection must be arranged and confirmed in advance. Our address is:
121 Fleming Rd, Germiston, Gauteng 1614, South Africa.

What is the return period?

You may request a change-of-mind return within 7 calendar days after delivery, subject to the conditions in our Returns and Refunds Policy. Your statutory rights for defective goods under South African law are not limited by this return window.

What warranty applies?

All LED grow lights and all other products sold by TheOneGrow carry a one-year (12-month) warranty from the delivery date against manufacturing defects under normal, intended use. This warranty is additional to rights provided by the Consumer Protection Act.

How do I track my order?

When tracking is available, we will send the details to the email address or phone number supplied with your order. Tracking may take a short time to update after courier collection.

How do I request support or a bulk quote?

Email info@theonegrow.co.za with your order number or project requirements. Our local team will assist you.