FAQs

Q : How long will it take to receive the lights after ordering from you?
A: Usually, we ship orders within 24 hours, and you can expect to receive your goods in 1 to 4 days.

Q : What payment methods do you support?
A: We now support Paystack,EFT and cash payments (cash payments are only available for pick-up at the warehouse). If you have questions about your payment method, you can contact us by phone or via the chat app in the bottom right corner of the website.

Q: May I pick up products from your warehouse directly?
A:Sure. Our warehouse is in Johannesburg, the address is on the Home of our website, and you can come and pick up your products during business hours. If you live near to our warehouse, you can also call us to have it delivered by our staff.

Q: What should I do if I need after-sales service?
A: Our after-sales service policy is on the homepage-contact-company-service page, you can read the relevant content, and then contact us by phone or e-mail.

Q: Does TheOneGrow support bulk purchasing?
A: Yes, we support bulk purchasing and offer very favorable prices. If you have bulk purchasing needs, please contact us directly via email theonegrow@gmail.com.

Q: How do I track my order?
A: Once your order ships, we will email a tracking number. You can use this number to track the status of your package on the courier company's official website.

Q: Does the grow light include warranty service?
A: Yes, our products include warranty service. The specific warranty period and terms depend on the specific model. You can view detailed instructions on the product page or contact our after-sales service team for more information.