Shipping policy

Shipping and Delivery Policy

Last updated: 22 October 2026

South Africa local delivery

Orders for products that are in stock are fulfilled from our South African warehouse. After payment is confirmed, local in-stock orders are normally processed within 0–1 working day. Courier transit normally takes a further 1–2 working days after dispatch, giving an estimated total of 1–3 working days.

Delivery times are estimates rather than guaranteed appointment times. Public holidays, remote-area routes, courier disruptions, severe weather or an incorrect delivery address may cause delays. We will contact you if a known stock issue affects your order.

Shipping charges

The shipping charge or free-shipping promotion displayed at checkout applies to your order. Any special delivery arrangement must be confirmed by TheOneGrow before payment.

Tracking

When tracking is available, we will send the tracking details to the email address or phone number supplied with the order. Tracking may take a short time to update after collection by the courier.

Delivery address

Please provide a complete physical street address and accurate contact details. Contact us as soon as possible if an address needs to be corrected. Once a parcel has been collected by the courier, an address change may not be possible or may incur an additional courier charge.

Warehouse and arranged collection

TheOneGrow
121 Fleming Rd
Germiston, Gauteng 1614
South Africa

Warehouse collection must be arranged and confirmed in advance.

Damaged, missing or incorrect deliveries

Please inspect your parcel on arrival and contact info@theonegrow.co.za promptly if it is damaged, incomplete or incorrect. Include your order number and photographs of the parcel, label and affected product where appropriate.

Contact

Email: info@theonegrow.co.za
Website: https://theonegrow.co.za