Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Lau Neal, trading as TheOneGrow ("TheOneGrow", "we", "us" or "our"), collects, uses, discloses and protects personal information when you visit, use or make a purchase from https://theonegrow.co.za (the "Site"), contact us, or otherwise interact with our services.

We process personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

1. Responsible party

The responsible party is Lau Neal, trading as TheOneGrow. Contact: info@theonegrow.co.za; +27 63 153 5277; WhatsApp +27 72 358 4271; 121 Fleming Road, Meadowdale, Germiston, Gauteng, 1614, South Africa.

2. Personal information we collect

• Identity and contact information, including your name, email address, telephone number, billing address and delivery address.
• Order and transaction information, including products purchased, order history, payment status, returns and refunds. Full payment card details are processed by our payment providers and are not stored by us.
• Account information, preferences, loyalty information and customer-service communications.
• Technical and usage information, including IP address, browser and device information, cookie identifiers, pages viewed, referring URLs and interactions with the Site.
• Marketing preferences and information you provide through forms, reviews, surveys, promotions or enquiries.

We collect information directly from you, automatically through cookies and similar technologies, and from service providers and business partners where permitted by law.

3. How we use personal information

• To provide the Site, process payments, fulfil and deliver orders, manage returns and provide customer support.
• To manage accounts, loyalty benefits and communications.
• To improve our Site, products, advertising, security and customer experience.
• To prevent fraud, misuse and security incidents.
• To comply with legal, tax, accounting and regulatory obligations and to establish or defend legal claims.
• To send direct marketing where you have consented or where otherwise permitted by law. You may opt out at any time.

Our processing is based, as applicable, on consent, performance of a contract, compliance with legal obligations, protection of legitimate interests, or another lawful ground under POPIA.

4. How we disclose personal information

We disclose personal information only as reasonably necessary to operate our business, including to Shopify; payment processors and banks; fraud-prevention and accounting providers; fulfilment, courier and delivery partners; email, support, analytics, advertising and technology providers; professional advisers and authorities; and a purchaser or successor in a business transaction.

Shopify Network Intelligence may use information generated through interactions with Shopify-powered stores for analytics, personalisation, fraud prevention and advertising services. Learn about Shopify's consumer privacy practices and controls at https://privacy.shopify.com/en/.

We do not sell personal information for money.

5. Cookies

We and our service providers use essential cookies to operate the Site and may use analytics, personalisation and advertising cookies where permitted. You can manage non-essential cookies through Site cookie controls and your browser settings. Blocking cookies may affect some Site functions.

6. Cross-border processing

Some providers, including Shopify, may process personal information outside South Africa. We take reasonable steps to ensure international transfers are protected by appropriate laws, agreements or safeguards as required by POPIA.

7. Retention and security

We retain personal information only as long as reasonably necessary for the purposes described here and for legal, tax, accounting, warranty, dispute and fraud-prevention requirements. We use reasonable technical and organisational safeguards, but no transmission or storage method is completely secure.

8. Your POPIA rights

Subject to applicable law, you may request confirmation and access; correction or deletion of inaccurate, irrelevant, excessive, outdated or unlawfully obtained information; object to certain processing; withdraw consent; and complain. We may verify your identity before responding.

Contact info@theonegrow.co.za to exercise your rights. You may also complain to South Africa's Information Regulator at https://inforegulator.org.za/complaints/.

9. Direct marketing

You may unsubscribe using the link in a marketing message or by contacting us. Opting out does not stop transactional communications about orders or accounts.

10. Children

The Site is not intended for children under 18. We do not knowingly collect children's personal information without appropriate authorisation. Contact us if you believe a child has provided personal information.

11. Changes and contact

We may update this policy and will post the revised version with an updated date. For privacy questions, requests or complaints, email info@theonegrow.co.za, call +27 63 153 5277, or write to 121 Fleming Road, Meadowdale, Germiston, Gauteng, 1614, South Africa.